The Tayberry Restaurant

Dear customers,

It has come to our attention that a malicious article about a customer’s recent experience with our takeaway service and our PR Representative is circulating online and on social media.

While we acknowledge that the customer did experience a difficulty when using our online ordering system, our understanding from Stripe, the intermediary company which handles payments for our takeaway service is that we did not receive a duplicate payment from them in relation to this customer. Our understanding therefore is that we are not at fault and that the customer needs to take the issue up with their bank if they believe their account has been wrongly debited. This has been made clear to them in correspondence with our PR representative Iain. We would never withhold money from customers that we weren’t entitled to have, but equally, there are two sides to this story and more so than ever at this already difficult time, we are not in a position to capitulate to demands to refund money we haven’t received.

It has been very distressing for us to read this article at what is already an incredibly difficult time for us, particularly as it seems to stem in the main from a misunderstanding that is out with our control. We have reached out to the writer and asked them to make contact with us and hope that this will bring an end to the matter and stop the article from circulating any wider but as yet, they have not been in contact with us to discuss this directly. If they do not take up this offer, we hope our loyal customers and any future customers who may come across this article will recognise that this account is not reflective of how we operate, how we handle customer complaints and how we would wish our business to be represented and will ignore it and continue to support us. Your support at this time, as always, means everything to us and we would hate for this libellous interpretation of one person’s misunderstanding to change that.

It's the Weekend!! We are nearly full on Friday evening, but we still have slots available this evening, Saturday and Sunday! Make sure you triple check your orders, the time date etc. before you complete your payment! https://tayberry.uktakeaways.co.uk/